Return Policy


Following are the conditions that apply to returns of our products (“Return Policy”):

a. Only products purchased through the Website may be returned to Company in accordance with this Return Policy. Company products purchased through any other outlet, including third party retailers, are subject to the return policies applicable to such outlets.

b. Only products in unopened original packaging that have not been tampered with or used in any manner or that are damaged or defective upon delivery may be returned to Company for a refund or exchange.

c. You should inspect products for damage immediately upon delivery. If you notice any damage or believe a product is defective, you should contact us immediately to file a report. However, in order to qualify to receive a refund or exchange for any such claim, you need to contact us no later than five (5) calendar days from delivery and, prior to returning any product, obtain a Return Merchandise Authorization email from Company in accordance with the procedure described below.

d. To obtain a Return Merchandise Authorization email from Company, send an email to Customer Service at info@protahair.com and provide us with your order number, full name, shipping address and email address, together with a brief description of your claim and whether you are requesting a refund or exchange. You must obtain a Return Merchandise Authorization email from Company before you can return a product.

e. Products must be returned to us with the original shipping box, packing materials and a copy of the shipping invoice.

f. You must return all products to us within fifteen (15) calendar days of delivery of those products, and use a delivery method that allows for shipment tracking. Except in instances of defective products or incorrect shipments, you are responsible for paying for your own shipping costs for returning your item. Company will not otherwise be responsible for any shipping costs or expenses.

g. Returned products should be shipped to the following address:
Beauty Essence, Inc.
60 Oxford Drive
Moonachie, NJ 07074
Attn: Return Processing

h. Upon receipt of your returned product, Company will make a determination, in its reasonable discretion, whether a product claimed to be damaged or defective was actually damaged or defective when originally delivered to you. Company reserves the right, in its reasonable discretion, to refuse to refund or exchange any product that does not meet the above requirements.

i. Company will not accept merchandise that, in its reasonable discretion, has been used, altered or damaged by you or a third party for which it is not responsible. Any unauthorized returns will be discarded without credit or replacement product. Company is not responsible in the event that returned packages are lost, stolen, or mishandled.

j. If approved, refunds will be issued only in the same form as was used for payment. If a returned product was purchased with an E-Gift Card, and a refund is approved, the recipient of the E-Gift Card will receive a new email with a new gift card code for the value of the updated balance, including any applicable refund amount.

k. Shipping charges are non-refundable. However, if approved, replacement products will be shipped free of charge, except where expedited shipping is requested.